Shipping Policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders as quickly and efficiently as possible. Please read our shipping policy carefully before placing an order.

Shipping Destinations

We currently offer worldwide shipping. No matter where you are located, we will do our best to deliver your order.

Order Processing Time

All orders are processed within 1–3 business days after payment has been confirmed.

Please note that orders are not processed on weekends or public holidays.

Delivery Time

Estimated delivery times are 7–14 business days after your order has been processed.

Please understand that delivery times are estimates only and may vary because of factors beyond our control, including:

• Customs clearance

• Weather conditions

• High shipping demand

• Carrier delays

• International shipping restrictions

Shipping Costs

We offer free shipping on orders of $30 or more.

Shipping charges for orders below $30 will be calculated and displayed during checkout.

Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will work with the shipping carrier to investigate the delay and provide you with an update.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, please contact us as soon as possible.

To process a claim for a damaged item, customers must provide:

• Clear photos of the damaged item

• Photos of the product packaging

• Proof of the damage

Claims submitted without proof of damage may not be approved.

If you believe your package has been lost or you received the wrong item, please contact our support team so we can review your case and find an appropriate solution.

Contact Us

If you have any questions about our shipping policy, please contact our customer support team.muzayagroup@gamil.com

Thank you for shopping with us.